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JUNK, Cheaply built, Feed Scanner fails and falls apart in less than 5 months and only 4 uses.
Style: ET-4800, Color: White, Set: FAX/ADF/Print/Copy/Scan, Style: ET-4800, Color: White, Set: FAX/ADF/Print/Copy/Scan
Absolute piece of Junk!
Built cheaply.
Feed Scanner has never worked properly from my first scan (only did 4) and now falls apart completely, in the roller section. It falls out after it jammed for the 7th time today, this time with a SINGLE piece of paper.
If you have a piece of paper that has a fold in it, forget about it. That will never feed through.
I had 6 sheets I had to get out today, I had to do manually via the flat bed, both sides.
It took 23 minutes to get done. Should not have taken 2.
The last time I used it same issues but less sheets.
The paper is SO TIGHT in the feed section it is hitting BOTH walls.
You could not slip a piece of paper in there if you wanted too, most likely one of the reasons it does not feed correctly.
While on the phone with support (I am right now, 4th call today and 3 emails of pictures they wanted later, the hoops they put you through is ridiculous!)
Of course overseas support and has little to no knowledge of being Tech support, I asked for supervisors only to have my first call disconnect at 1 hour and 20 seconds.
Then the next call was 24 minutes, then another 32 minutes and now this one still ongoing (56 minutes and still going).
Now after 3 hours and 5 minutes, they are "holding" my credit card for 179.99 + tax to get a REFURB unit!
So much for a 5 year Warranty.
Oh they acted like it was out of date on Warranty, it has NOT been in EXISTENCE for 5 years , it came out in 2022.
Did I fail to mention you WILL be dealing with Overseas people who have you repeat the same thing over and over and over and over again. They wonder why I was getting upset...hmmmm .
As they pass you along the ranks you have to repeat EVERYTHING all over again.
As I was on the phone and they were asking me to open WRONG doors to find the serial #, I lifted once again the Jam area and guess what, the parts fell out.
Just PLOP!
Other issues while I am at it, the Picture quality is "OK" nothing special.
I bought it to save ink as HP gouges you to death and destroys your print head if you use a knockoff.
The Ink has been "OK", but I haven't really had it long enough to tell as most everything has been Black and White, so all are still full except the Black (3.4's).
Its a rear feed, I miss the HP draw on that, the print speed again is not fast, just OK. Though never really in a rush with it.
I cant say it enough, this is cheaply built, and my experience with Tech Support was a HORRIFIC.
I never like dealing with Over seas support as it is, but what they wanted pictures of as proof was mind blowing (pictures of the tubes that go to the ink wells? What does that have to do with the issue at hand.)
The panel function is anything but user friendly.
Firmware Updates, if not done, will prevent usage until done.
You have to download and install ALMOST 30 different files, from drivers to firmware updates the list is endless. Never have I had to do that many of ALL printers I have had combined.
Simple ZIP file and let it run on an executable file (EXE)like everyone else. That will take you over 2 hours to get all loaded.
The ink wasn't bad seeing it needs to be primed first to work, I am not sure what will happen when the REFURB comes, will I get ink or just have to re-prime from the cartridges.
The software for scanning is easy to use, though unnecessary, should just scan and auto save, or am I just spoiled by HP?
But to send me a "REFURB" as a replacement on a 5 month old unit with a 5 year warranty is really being low.
They did EVERYTHING they could to get me to NOT follow through in this return, you have ONLY 30 days on Amazon.
You have been warned, I would look elsewhere, the tank issue is a great Idea, but if it doesn't work, what good does it do.
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Reviewed in the United States on December 8, 2025
